Terms & Conditions

Thank you for choosing to rent from Peek! 

We encourage all Peek Customers to take a few minutes to consider our Terms & Conditions prior to your appointment and / or renting. 

Booking Fees & Appointment

• A booking fee is required to secure your appointment.
• Booking fees are non-refundable, and will be forfeited upon cancellation. Similarly, if less than 24 hours notice is given for any postponement / rescheduling.
• Booking fees and appointments are non-transferrable.
  
  

Security Deposit

• A security deposit is required for each dress / outfit rental.
• The security deposit will be refunded upon the return of the rental item in its original condition within 5 working days.
• The security deposit will not be refunded if unrepairable damages are caused to the dress / outfit.
• All of the above is subject to Peek's discretion and assessment.
  
  

Selection, Confirmation & Exchanges

• Upon selection and confirmation, Customers will be requested to evaluate and assess for any damages, stains and / or tears. 
• The condition of any dress / outfit will be recorded by the Peek team and Customers will be requested to provide confirmation / acknowledgement.
• After leaving Peek premises, Customers have a 6 hour period to raise any concerns / issues / defects if any. After the allotted 6 hours, it is assumed that full acknowledgement of the condition has been provided by the Customer.  
• Similarly, if the Customer has opted to collect the rented dress from the designated Arcoris Soho Lobby (whether in-person or via a delivery service), the Customer will have 6 hours from the time of collection to raise any concerns / issues / defects if any. After the allotted 6 hours, it is assumed that full acknowledgement of the condition has been provided by the Customer.  
• Exchanges are allowed only for dresses / outfits within the same tier or higher (with additional fees for higher tiers), subject to availability.
• No refunds are permitted for dresses / outfits from lower tiers.

 

Responsibility for Damages & Repair Charges, Loss of Items & Non-Return Charges

• Dresses / outfits must be returned in the same condition as it was rented with no stains, tears, burn marks, holes, scratches and / or other damages.
• Any damages to the rented dress / outfit will be subject to additional fees (see below).
• If damage and repair charges are not made to Peek within the allotted timeframe, it will be deducted from the Customer's security deposit. 
  
  Damages & Repair Charges (% of Rental Fee):
  
  
• Small dirt stains (can be cleaned): 0%
• Large dirt stains (can be cleaned): 10%
• Torn / holes / ripped (can be fixed): 20%
• Scratches / loose embellishments (can be fixed): 20%
• Scratches / loose embellishments (cannot be fixed): 50%
• Oil / permanent stains (cannot be cleaned): 80% + security deposit will not be refunded
• Burnt / torn / holes / ripped (cannot be fixed): 80% + security deposit will not be refunded
  
  

• Complete loss of dress / outfit: 100% of rental fee + security deposit will not be refunded
• Loss of dress / outfit accessories (e.g., shawl, sleeves, clip on gowns etc): 10% of rental fee
  
  

Alterations / Modifications:

• No alterations or modifications can be made to the rented dresses / outfits without prior consent from Peek.
• Any unapproved alterations or modifications will incur damage and Customers will bear all repair charges.
  
  

Rental Duration, Pick-Up & Returns

Tuesday - Saturday (11am - 7pm)
Sundays (11am - 5pm)

• The rental duration for dresses / outfits are 4 days, starting from the day of pick-up.
• Any extended rental period will incur a charge of RM40 per day, after the allotted 4 days.
• Customers are encouraged to pick-up dresses / outfits in-person to assess the condition in-person.
• Customers may use delivery services when picking up / returning the dresses / outfits. 
• Customers will be held liable for any losses / damages incurred by the delivery service.

 

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(PEEK THIS ENTERPRISE | 202403119493)